AI情绪转向负面：员工评论揭示职场挫败感日益增长

A Glassdoor analysis shows positive AI sentiment among U.S. workers dropped from 81 percent in 2019 to 43 percent by mid-2026, while negative comments rose to 53 percent. The data reveals stark demographic divides: only 21 percent of AI-related comments from Gen Z women are positive, making them the most skeptical group in the workforce. Managers remain the most optimistic about AI, while insurance claim adjusters, writers, and customer service representatives view it almost universally negatively. An analysis of employer reviews on Glassdoor shows that workers are becoming more critical of AI in the workplace. Their complaints go well beyond fear of losing their jobs. Executives are by far the most AI-positive group. Software architects mention AI more often than any other role and rate it mostly in a positive light. Software engineers, whose work focuses more on writing and reviewing code, are much more skeptical, with 57 percent of their comments skewing negative. At the other end of the spectrum, according to a Glassdoor analysis , insurance claims workers rate their employers' AI efforts almost entirely negative. They typically complain that management forces buggy tools on them. Writers, accountants, and customer service reps also lean critical by a four-to-one ratio. Ad Jobs that AI barely touches, like butchers or electricians, rarely mention the topic at all. But once a role hits a moderate level of AI exposure, AI comments show up across nearly every profession, regardless of how much automation actually threatens that particular job. Overall, AI mentions in US reviews jumped 240 percent from May 2025 to May 2026. Ad Most detailed positive reviews fall into just two buckets. 44 percent come from workers whose companies benefit from the AI boom ("AI winners"). 41 percent praise their employer for providing tools, training, and support for AI adoption ("AI users"). About 27 percent of positive reviews contain only generic comments with no real detail. The criticism is more varied. Fear of job loss accounts for 20 percent of negative comments, making it the single most common complaint, but far from the only one. Another 14 percent say their company forces them to use AI. And 13 percent see AI as a distraction from core business or as something that degrades the customer experience. Ad Ten percent criticize internal AI use as alienating, citing workplace surveillance or automated messages from management. Eight percent call their bosses' productivity expectations unrealistic. That said, about ten percent of negative comments actually complain that their company is too slow to adopt AI or doesn't provide the right tools, meaning these workers are pro-AI in spirit. Glassdoor's analysts point out that some negative sentiment overlaps with office jobs where burnout and layoff fears are already common. Many reviews, however, draw a direct line between AI and job losses. Ad Men rate AI positively 45 percent of the time, compared to just 32 percent for women. Gen X is the most receptive, with 47 percent positive comments. Millennials come in at 40 percent, Gen Z at 33 percent. Ad